Privacy Policy
Privacy Policy — Helix Coffee Co.
Last updated: March 4, 2026
Who We Are
Helix Coffee Co. ("we," "us," "our") operates helixcoffeeco.com and related services. We are a specialty coffee roaster based in Breckenridge, Colorado.
Information We Collect
When you place an order: Name, email address, shipping address, phone number, and payment information. Payment processing is handled by our third-party payment processors (Shopify Payments, Square) — we do not store credit card numbers.
When you create a wholesale account: Business name, contact information, tax ID (if applicable), and order history.
When you visit our website: We may collect standard web analytics data including IP address, browser type, pages visited, and referring URL through cookies and similar technologies.
When you subscribe to our newsletter: Email address and name.
How We Use Your Information
To fulfill and ship your orders
To communicate about your orders, account, or inquiries
To process wholesale applications and manage wholesale accounts
To send marketing communications (only with your consent; you can unsubscribe anytime)
To improve our website and customer experience
To sync order and invoice data between our internal business systems (ERP, accounting software) for order fulfillment and bookkeeping
Third-Party Services
We use the following services to operate our business:
Shopify — e-commerce platform and order processing
Squarespace — website hosting
QuickBooks Online — accounting and invoicing
ERPNext — internal order management and CRM (self-hosted)
Square — point-of-sale payments
These services may process your data according to their own privacy policies. We do not sell your personal information to third parties.
Data Retention
We retain order and customer data for as long as necessary to fulfill our business and legal obligations (tax records, order history, warranty). You may request deletion of your personal data by contacting us.
Your Rights
You may:
Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Opt out of marketing communications at any time
Colorado Privacy Act: Colorado residents have additional rights under the Colorado Privacy Act, including the right to opt out of targeted advertising and profiling. Contact us to exercise these rights.
Security
We use industry-standard security measures including SSL encryption, secure hosting, and access controls to protect your data.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.
Contact Us
Helix Coffee Co. Breckenridge, Colorado
Email: coffee@helixcoffeeco.com Website: helixcoffeeco.com
Contact
For questions about these terms, contact us at coffee@helixcoffeeco.com