Privacy Policy

Privacy Policy — Helix Coffee Co.

Last updated: March 4, 2026

Who We Are

Helix Coffee Co. ("we," "us," "our") operates helixcoffeeco.com and related services. We are a specialty coffee roaster based in Breckenridge, Colorado.

Information We Collect

When you place an order: Name, email address, shipping address, phone number, and payment information. Payment processing is handled by our third-party payment processors (Shopify Payments, Square) — we do not store credit card numbers.


When you create a wholesale account: Business name, contact information, tax ID (if applicable), and order history.


When you visit our website: We may collect standard web analytics data including IP address, browser type, pages visited, and referring URL through cookies and similar technologies.


When you subscribe to our newsletter: Email address and name.

How We Use Your Information

  • To fulfill and ship your orders

  • To communicate about your orders, account, or inquiries

  • To process wholesale applications and manage wholesale accounts

  • To send marketing communications (only with your consent; you can unsubscribe anytime)

  • To improve our website and customer experience

  • To sync order and invoice data between our internal business systems (ERP, accounting software) for order fulfillment and bookkeeping

Third-Party Services

We use the following services to operate our business:


  • Shopify — e-commerce platform and order processing

  • Squarespace — website hosting

  • QuickBooks Online — accounting and invoicing

  • ERPNext — internal order management and CRM (self-hosted)

  • Square — point-of-sale payments


These services may process your data according to their own privacy policies. We do not sell your personal information to third parties.

Data Retention

We retain order and customer data for as long as necessary to fulfill our business and legal obligations (tax records, order history, warranty). You may request deletion of your personal data by contacting us.

Your Rights

You may:


  • Request access to the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal retention requirements)

  • Opt out of marketing communications at any time


Colorado Privacy Act: Colorado residents have additional rights under the Colorado Privacy Act, including the right to opt out of targeted advertising and profiling. Contact us to exercise these rights.

Security

We use industry-standard security measures including SSL encryption, secure hosting, and access controls to protect your data.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

Helix Coffee Co. Breckenridge, Colorado


Email: coffee@helixcoffeeco.com Website: helixcoffeeco.com


Terms of Service — Helix Coffee Co.

Last updated: March 4, 2026

Agreement

By accessing helixcoffeeco.com or placing an order with Helix Coffee Co., you agree to these terms.

Products & Orders

All orders are subject to availability. We reserve the right to limit quantities or refuse orders. Prices are listed in USD and may change without notice. Sales tax is applied where required by law.

Wholesale Accounts

Wholesale pricing is available to approved businesses. Wholesale orders are subject to minimum order requirements and payment terms as agreed upon account setup. We reserve the right to modify wholesale pricing with 30 days' notice.

Shipping & Returns

  • Orders are typically processed within 1-3 business days

  • Shipping times vary by destination and carrier

  • If you receive a damaged or incorrect order, contact us within 7 days for a replacement or refund

  • Due to the perishable nature of coffee, we cannot accept returns on opened products

Intellectual Property

All content on our website — including logos, images, text, and product names — is the property of Helix Coffee Co. and may not be used without permission.

Limitation of Liability

Helix Coffee Co. is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount you paid for the specific product or service in question.

Governing Law

These terms are governed by the laws of the State of Colorado.

Contact

For questions about these terms, contact us at coffee@helixcoffeeco.com